Sunpentown
Shipping:
Regular Delivery: We are currently offering free shipping on regular delivery. This
includes assembly of the chair (either pre-assembled or assembled on site) and delivery -
usually made by one person.
White Glove Service: For an additional $100.00, the White Glove Service includes
delivery made by two people, assembly of chair (either pre-assembled or assembled on
site), set up the chair to where the customer would like it, test/show each function to
the customer and clean up. With White Glove, the delivery time is confirmed to a more
specific range.
Deliveries are scheduled within a three-hour "delivery window". Delivery team
will place the massage chair in the customer's room of choice, un-pack it and plug it in
to test that the unit powers up. Delivery teams will remove all debris unless directed
otherwise by the consignee. Delivery teams of two or more people will be utilized.
Standard delivery hours are Monday thru Friday, 8am-6pm.
Service pick-ups and exchanges are available. No extra charge for notification, lift gate
service, stairs or insurance. Transit Time: 5-12 business days from point to point
anywhere in the continental U.S.
Free Ground Shipping:
Free standard ground shipping on all massage chairs to all 48 contiguous states for a
limited time only.
Custom Craftworks Face rest and carry cases ships free when ordered with chair.
Shipped Via Truck
Sunpentown Massage Chairs are shipped via curbside shipping. Someone must be present at
the time of delivery. The driver needs your assistance in unloading your item and leaves
it at the curbside.
The Trucking Company will call ahead to make sure you're home well in advance of the
drop-off, so you will be able to ask them any questions you might have, and to schedule a
good time for the drop-off.
Tailgate Service:
If you cannot provide help, the trucking company can provide a tailgate service which
usually costs between $80 - $100. The truck driver will drive to your home, bring the
item(s) to the rear of the truck and you must remove it and bring into the house. Truck
drivers will not unpack, assemble or remove empty cartons. This does not include inside
delivery.
Inside Delivery:
This service can be provided at an extra cost of usually between $40 - $60. This charge is
additional to the tailgate service (if required). Inside delivery means items delivered to
the curbside, lowered from the truck with your help then delivered to the first enclosure
like your garage, carport, etc. but does not include climbing any steps.
If you want any of these extra or special type of deliveries, please call, email or
contact us here.
Before Signing Delivery Receipt:
The manufacturer and shipping companies do their best to ensure that your item arrives on
time and without any damage. However, sometimes, damage does occur in shipping. It is
therefore very important that you inspect the item before signing the delivery receipt.
Take your time when you receive your massage table and make sure you are satisfied before
signing. Once you sign, you have absolved the shipping company of any responsibility and
it is almost impossible to have a claim honored. If there is a problem, make sure the
driver clearly writes the problem on the delivery receipt, and please contact us as soon
as possible.
International Customers:
Please inquire about shipping and delivery fees.
Include detailed information about shipping destination.
Contact us
here. |
